The Challenge
A new secure dog exercise field was being developed from the ground up, requiring support throughout the planning, launch and operational stages. The project involved coordinating multiple elements simultaneously, from helping shape the customer experience to implementing systems that would enable the business to run efficiently from day one.
My Role
From the earliest stages of the project, I worked closely with the business owners and specialist consultants to help turn the concept into a fully operational business.
My involvement included:
Assisting with planning the field layout to create the best possible customer experience.
Helping select and position equipment and facilities to maximise usability, safety and enjoyment for both dogs and their owners.
Learning and implementing the online booking system, ensuring it was configured correctly before launch.
Developing operational processes and administrative systems to support the business as it grew.
Producing customer communications, website content and supporting marketing materials.
Ongoing Business Support
Following the successful launch, I continue to provide day-to-day operational support, including:
Managing customer enquiries by email and telephone.
Handling bookings, amendments and cancellations.
Monitoring payments and ensuring bookings are correctly processed.
Assisting customers with booking queries and technical issues.
Producing customer newsletters and regular updates.
Supporting social media and marketing activity.
Preparing promotional campaigns and customer communications.
Creating business documentation and operational procedures as required.
Identifying opportunities to improve customer experience and operational efficiency.
Providing flexible administrative support across all areas of the business.
The Outcome
The business has grown into a well-established and highly regarded facility, supported by efficient administration, clear customer communication and well-organised operational systems.
By providing consistent support behind the scenes, I have enabled the business owners to focus on developing and improving the customer experience, confident that the day-to-day administration and customer management are being handled professionally and efficiently.
Key Services Provided
Project coordination
Business administration
Customer service
Booking system management
Process development
Marketing support
Email marketing
Operational support
Business documentation
MY ADDRESS
Wellesbourne, Warwickshire
CONTACT PIPPA
info@enhancedadministration.co.uk
M: 07800889802
WORKING HOURS
Monday - Friday
9:00 - 17:00
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